Help and Frequently Asked Questions

LOGIN AND REGISTRATION

Covers:

  • How does the search functionality work on OnePetro?
  • How do I do a basic search?
  • How do I do an advanced search?
  • When I search for an author, title or company, why do I get items that are not an exact match?

PURCHASING

Covers:

  • Why am I not getting SPE member pricing? 
  • I have been given an OnePetro Access token.  How do I use it?
  • Is OnePetro's shopping cart secure?
  • I thought I would see all of the papers I downloaded in my purchase history.  I don’t see anything. 
  • What currencies and credit cards are accepted on OnePetro?
  • Why are items priced differently? 
  • Why does OnePetro want to charge me for an item when I have an unlimited subscription?
  • How do I get a copy of my receipt for a purchase I made through OnePetro? 
  • Why don’t you just zip up my papers and email them to me?  Or allow me to zip them before download?
  • How do I access my membership pricing?

    • How do I save items?
    • How do I set up an email alert so that I am informed when new content is added to OnePetro? 
    • Why aren’t my ratings showing up on OnePetro?
    • How often do you update your download counts?
    • I’m unable to add a content item to my cart.
    • How do the new videos work on OnePetro?
    • Are we allowed to compile a list of the papers we have purchased and place them on our intranet for our company to use?
    • Why are items priced differently? 
    • How do I access my membership pricing?
    • What version of Adobe Acrobat Reader do I need?
    • Why don’t you just zip up my papers and email them to me?  Or allow me to zip them before download?
    • I am using Firefox as my browser and I’m having trouble with my PDF documents.