Knowledge Management in Eni: Workflow and Case Histories in Northern Italian District (DICS)
- S. Mazzoni (Eni Upstream - DICS) | F. Capriotti (Eni - Communications Data Analysis) | F. Ferrazza (Eni - R&D) | G. Giudicati (Eni - R&D)
- Document ID
- Offshore Mediterranean Conference
- Offshore Mediterranean Conference and Exhibition, 29-31 March, Ravenna, Italy
- Publication Date
- Document Type
- Conference Paper
- 2017. Offshore Mediterranean Conference
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- 45 since 2007
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Exploitation of existing knowledge and exploration of new opportunities are key factors especially in the oil&gas sector, recently even more focused on process efficiencies. Has this issue already been experience within the Company? Who is the right person to ask for a specific problem? These are just two of the main topics Knowledge Management (KM) addresses.
Through the implementation of ad hoc strategies and tools in line with the best in class within the sector, Eni KM is devoted to both knowledge sharing and problem solving, therefore matching the efficiency requirements increasingly crucial within the sector.
After an overview on the actual applications of KM within the sector and the peculiarities making Eni KM one of the best in class in O&G, this paper aims at investigating the way further, meaning the effective and applicative results experienced thanks to the use of a structured KM approach. In particular, we’ll examine the application of KM and the relevant success cases in its use within the Eni Northern Italian District, in which KM is mainly used as a tool for technical problem solving, lesson learnt sharing, and as a chance for Professional growth. Real examples will be provided to investigate how local experiences or procedures flow within the various Geographic Units, on a worldwide basis, and how knowledge sharing allows people to learn from each other, exploit others’ experiences, and promote existing solution or innovative approaches in different countries.
Further it will be shown the strategies (periodical coordination meetings, personnel check, internal media diffusion, etc.) used in Eni Northern Italian district to monitor and promote the evolution of Knowledge Management and the use of dedicated informatics tools among Eni people.
KNOWLEDGE MANAGEMENT: WHAT IS IT ?
Knowledge Management: with this definition people usually think only at all those activities which are devoted to the sharing of knowledge and the exchange of information. However, KM covers the whole cycle of knowledge, from knowledge generation, capture, mapping, storage, sharing and capture. In particular, the collection of experiences and procedures, their cataloging and conservation is particularly crucial together with the development of new ideas, in a virtuous cycle enabled to valorize and power both single people and the company as a whole.
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